ZOUSZ Frequently Asked Questions (FAQ)

Yes! Please visit our affiliate page for more details.

Yes! Please visit our affiliate page for more details of our Brand Ambassador program.

If you are the recipient of a ZOUSZ e-gift card, simply enter the gift card code at checkout.

We accept all major debit and credit cards: Visa, Mastercard, Discover, and American Express.

We also accept forms of electronic payment such as Paypal, Google Pay and Apple Pay.

We also offer interest-free payments in installments using Clearpay and Klarna. Just select one of these options at checkout.

Note: Installment payments are not accepted for subscription purchases.

Please reach out to our Customer Service via the Live Chat feature or the Contact Us page.

For more information on returns, please view our Returns Policy.

Yes! Our products are cruelty-free, we DO NOT test on animals.

Yes! Our products contain natural and organic ingredients. We do not claim to be 100% natural or organic but we strive to use as much natural and organic ingredients in our formulations as possible.

Yes! Our products are formulated to work for all hair and skin types.

Yes! Unless stated otherwise! Our beard balm products are not vegan as they contain natural beeswax.

Yes! Our products contain real organic oud from Central and South East Asia.

Easy! All you have to do is sign up for a customer account, and you will automatically unlock your exclusive access to our Rewards program. Then, the store credit you earn can be used towards future orders.

For more information click here.

Login to your customer account. You can then view your store credit balance on your "Account Details" page.

Once you log in, you will earn 5% store credit back on your first order and on all orders placed there after.

Once your lifetime spend is £250, you’ll earn 10% of your order total back in store credit for all orders placed there after.

Once your lifetime spend is £750, you’ll earn 15% of your order total back in store credit back for all orders placed there after.

For more information click here.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Please reach out to our Customer Service via the Live Chat feature or the Contact Us page.

At ZOUSZ we ship globally. The cost of shipping will vary depending on your location.

You will be provided a tracking number once your order has shipped. We aim to ship orders within 48 hours. If you are based in the UK or EU, we offer same-day dispatch depending on your location and time of purchase.

Information about how to track the progress of your parcel can be found in Your Account.

The shipping charge is calculated at checkout based on the shipping destination.

Please view our Shipping Policy to see if you qualify for FREE shipping or if there are applicable shipping charges.

Shipping Policy.

Taxes and duties will not be applicable in most cases as they will already have been paid for. In most instances we will ship DDP (Duty Paid) therefore you will not have any charges.

Depending on your location, you may be subject to additional import taxes and duties, your local courier will contact you on how to proceed with payment and delivery of your order.

To check if your location is subject to import taxes and duties please check our Shipping Policy here.

We offer same-day dispatch for orders in the UK and select locations throughout the EU, if the order is placed before 8:30pm.

Please view our Shipping Policy for full information.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Our subscribe and save feature allows you to receive your ZOUSZ products automatically, so you never run out of your favorite ZOUSZ products at a price that is better for your wallet

Easy! Select the subscribe and save option on the product page of your choice. Then, schedule how often you'd like to receive your reorder. For more information click here

We strive to be as sustainable as possible with the products we create. All of our products contain minimal plastics and are generally contained within glass or recyclable metals.

All of our product packaging is made from paper and cardboard which is 100% recyclable. The cellophane film we use to wrap our products with is recyclable and biodegradable.

We encourage the re-use of our glass and metal containers, all of which are recyclable.