Please allow up to 15 business days for processing your request once we have received your returned package.
Products + Formulations
Yes! Our products are cruelty-free, we DO NOT test on animals.
Yes! Our products contain natural and organic ingredients. We do not claim to be 100% natural or organic but we strive to use as much natural and organic ingredients in our formulations as possible.
Yes! Our products are formulated to work for all hair and skin types.
Yes! Unless stated otherwise! Our beard balm products are not vegan as they contain natural beeswax.
Yes! Our products contain real organic oud from Central and South East Asia.
Our philosophy is high performance formulations that creates luxury products which awaken the senses i.e. Sensorial Luxury
Easy! All you have to do is sign up for a customer account, and you will automatically unlock your exclusive access to our Rewards program. Then, the store credit you earn can be used towards future orders.
At ZOUSZ we ship globally. The cost of shipping will vary depending on your location.
You will be provided a tracking number once your order has shipped. We aim to ship orders within 48 hours. If you are based in the UK or EU, we offer same-day dispatch depending on your location and time of purchase.
Information about how to track the progress of your parcel can be found in Your Account.
The shipping charge is calculated at checkout based on the shipping destination.
Please view our Shipping Policy to see if you qualify for FREE shipping or if there are applicable shipping charges.