Returns
Wear it for 30 days. If it isn't right, send it back, even opened. A 5% restocking fee comes off the refund, and you pay the return postage.
That covers everything we make: the eau de parfum, the beard oil, the balm, the shampoo, the Rituals, The Pair and the Collections. Unopened items can be returned within the same 30 days.
To start a return, write to support@zousz.com or use the contact page, with your order number. We will tell you how to send it back.
Send it by a tracked service and keep the receipt. We cannot refund a parcel that does not reach us.
What is refunded in the United Kingdom
| Returned | Refund |
|---|---|
| Opened, day 1 to day 30 | The item price, less a 5% restocking fee. You pay the return postage. |
| Unopened, day 1 to day 30 | The item price, less a 5% restocking fee. You pay the return postage. |
Opened returns
- The guarantee can be used once on each product. If you return an opened item you are welcome to buy it again, but that one can only come back unopened.
- Send it back in its own box, or its pouch for the shampoo.
- A Ritual, The Pair or a Collection comes back complete, every piece, in its box.
- If a return takes your order below £75, the free Black Oud Beard Oil must come back with it. If it does not, £28 is deducted from the refund.
- On a Standing Order, the 30-day guarantee covers the first delivery of each product only.
Your legal right to cancel is not affected. An unopened item returned within 14 days of delivery is refunded with its standard delivery charge and no restocking fee. You pay the return postage.
Outside the United Kingdom
The same 30 days apply, opened or unopened. A 20% restocking fee comes off the item price. You pay the return postage and any customs charges on the return, and the original delivery charge is not refunded.
In the European Union, your legal right to cancel also applies. An unopened item returned within 14 days of delivery is refunded with its standard delivery charge and no restocking fee. You pay the return postage.
Refunds
Refunds go to the original payment method within 14 days of the return reaching us.
If anything arrives damaged or faulty, write to us within 30 days of delivery with your order number and a photograph. We will replace it or refund it in full, postage included.
A gift can be exchanged by the person who received it within the same 30 days. Gift cards cannot be returned.
