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Returns And Refunds


Returns

Policy

You can return any item for a refund within 30 days of receiving your original order. All you have to do is contact us (details below) and we will provide you with a returns label and further instructions for returning your order.

Before you return your item please make sure they are unused, in their original packaging and in a saleable condition, with any labels and tags still attached.

The cost of returning the goods to us is your responsibility.

For International customers if the item is incorrect or faulty and you need to return it we will refund your postage costs on receipt of the item.

The goods are your responsibility until they reach us here, so make sure it’s packed up properly and can’t get damaged on the way!

We recommend you select a tracked service and please retain shipping proof incase there are any issues with the post. Lost parcels can only be refunded with proof of postage.

The original shipping charges are non-refundable unless the goods are damaged or incorrect.

Email 

Email us: info@zousz.com

Please provide your name, home address, details of the order and, where available, your phone number and email address.

By Post

Write to us at ZOUSZ LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, including details of what you bought, when you ordered or received it and your name and address

Refund 

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions From Refunds  

If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

Refund Time

We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind, and if we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us