We ship all over the world. Shipping costs (where applicable) may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Note: There may still be possible COVID-19 delays, or delays outside of the control of ZOUSZ and it's couriers.
We ship all orders to UK Mainland using tracked standard delivery FREE for orders over £50.
|
Shipping Destination |
Shipping Price |
Delivery ETA |
|
UK - Mainland |
£4.27 FREE over £50 |
2-4 days |
|
UK - Northern Ireland |
£6.35 |
2-5 days |
|
UK - Non Mainland |
£6.35 |
2-5 days |
Shipments to the below EU member states include duties and taxes paid, therefore you will not have to pay any duties or taxes.
|
Shipping Destination |
Shipping Price |
Delivery ETA |
|
Belgium |
€8.99 FREE over €100 |
3-7 days |
|
France |
€8.99 FREE over €100 |
3-7 days |
|
Germany |
€8.99 FREE over €100 |
3-7 days |
|
Italy |
€8.99 FREE over €100 |
3-7 days |
|
Poland |
£8.99 FREE over €100 |
3-7 days |
|
Spain |
€8.99 FREE over €100 |
3-7 days |
|
Ireland |
€8.99 FREE over €100 |
3-7 days |
Shipments to the remainder of EU member states will be charged a flat-rate shipping charge.
They may be shipped without duties and taxes paid, therefore you will be responsible for any duties or taxes charged by your home country.
This includes Norway, Switzerland and other EU member states.
|
Shipping Destination |
Shipping Price |
Delivery ETA |
|
USA |
$5.77 FREE over $100 |
4-7 days |
|
Canada |
$55 |
7-14 days |
Note: Shipments to USA or Canada may be subject to taxes and duties if being shipped from our UK warehouse. Additional shipping charges may also apply*
Shipments to the rest of the world will be charged a flat-rate shipping charge.
Note: They will be shipped with duties and taxes unpaid (DDU), therefore, you will be liable for any import duties and taxes charged, before receiving your shipment from your designated local courier.
We aim to offer same-day dispatch for orders placed before 12:00pm (UK only), however this is not guaranteed.
For all other shipments we aim to process orders within 48 hours.
Information about how to track the progress of your parcel can be found in Your Account.
If you're experiencing an issue tracking your order, please use the "Live Chat" feature or contact us via the Contact Us page.
No problem! We have a "no questions asked" 30-day return and refund policy. This means you have 30 days after receiving your item to request a return. All returns are subject to a returns shipping charge. If the order was sent via free shipping, a returns charge of £4.29 will be deducted from the order total.
Please reach out to our Customer Service via the Live Chat feature or the Contact Us page.
You will need the receipt or proof of purchase.
You can always contact us for any return questions via the Live Chat feature or the Contact Us page.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns of ZOUSZ Gift Cards.
We will notify you once we’ve received your returned items, and let you know when the refund has been processed. You’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve processed your refund, please contact us via the Live Chat feature or the Contact Us page.
