Every ZOUSZ order is prepared with care and dispatched worldwide. Below you'll find delivery times, costs and everything you need to know about receiving your order. Delivery charges are calculated and shown at checkout.
Enjoy complimentary tracked delivery on all UK Mainland orders over £50. Orders below this threshold are charged as follows:
| Destination | Price | Delivery |
|---|---|---|
| UK Mainland | £4.27 · complimentary over £50 | 2–4 days |
| Northern Ireland | £6.35 | 2–5 days |
| UK Non-Mainland | £6.35 | 2–5 days |
Orders to the European Union are delivered on a Delivered Duty Paid (DDP) basis. All applicable duties and import taxes are calculated and settled at checkout, so there is nothing further to pay when your order arrives. Delivery charges are shown at checkout.
Estimated delivery: 3–7 working days.
Orders to the United States and Canada are delivered on a Delivered Duty Paid (DDP) basis. All duties, taxes and customs charges are calculated and paid at checkout, leaving nothing to pay on delivery. Delivery charges are shown at checkout.
Estimated delivery: United States 5–10 working days · Canada 7–14 working days.
Orders to all other destinations are shipped on a Delivered Duty Unpaid (DDU) basis at a flat delivery rate shown at checkout. Any import duties and taxes are payable to your local customs authority before your parcel is released.
Orders placed before 12:00pm (UK time) are dispatched the same day wherever possible, though this cannot be guaranteed. All other orders are processed within 24 hours.
Once your order is on its way, you can follow its progress at any time through Your Account. If you have any difficulty tracking your order, please contact us via our Contact Us page.
Not completely happy with your order? No problem. We offer a 30-day return policy on all orders, wherever you are in the world, and we'll always do our best to make it right. For full details on how to return an item, return shipping, regional fees and refund timings, please see our Returns & Refunds policy.
Once we've received and inspected your return, we'll let you know when your refund has been processed. Approved refunds are issued to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was confirmed, contact us via our Contact Us page.
