Terms and Conditions

These terms apply to every order placed at zousz.com. Please read them before you order. Nothing in them affects your legal rights as a consumer.

1. Who we are

zousz.com is run by ZOUSZ LTD, a company registered in England and Wales under company number 10361468, at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Our VAT number is GB280666092. You can reach us at support@zousz.com, on +44 20 3239 2373, or through the contact page.

2. Your order

When you place an order, we email to acknowledge it. That email is not acceptance: the contract between you and us is formed when we email to confirm that your order has been dispatched. We may decline an order, for example if an item is out of stock, if a price was shown in error or if we suspect fraud; if we do, we refund anything you have paid in full.

You may buy up to 3 of any one product in a single order. Orders cannot be changed once placed. If something is wrong, write to us straight away and we will do what we can before it leaves.

3. Prices and payment

Prices are in pounds sterling and include VAT where it applies. Delivery is shown at checkout before you pay. For orders delivered outside the United Kingdom, the price at checkout may be shown in your local currency and usually includes duties and taxes.

Payment is taken when you place your order, by the methods shown at checkout. Instalments through Klarna and Clearpay are subject to their own terms. If a price is clearly wrong, we will tell you and you can choose to continue at the correct price or cancel for a full refund.

4. Delivery

Delivery options, costs and times are set out on the Delivery page and at checkout. Times are estimates, and next-day delivery is usual rather than guaranteed. In busy periods, allow 1 to 2 extra working days for an order to leave. An order is your responsibility once it is delivered to the address you gave.

5. The couture gift box

Orders over £160 leave in the couture gift box at no charge. Below £160 it can be chosen in the cart for £7.

6. The Standing Order

The Standing Order is our repeat delivery for beard care, in the United Kingdom only. You choose the product and how often it arrives, every 4, 8 or 12 weeks, and each delivery is charged at the standing price shown at checkout, with standard delivery complimentary. You can change the frequency, skip, pause or cancel at any time from your account, with no notice period. A change or cancellation applies to deliveries that have not yet been charged. If we change the standing price, we will tell you before it applies, and you can cancel first.

7. Returns and refunds

You have a legal right to cancel within 14 days of delivery, and we accept unopened and unused items for 30 days. What is refunded, and when, is set out on the Returns page. Opened cosmetics cannot be returned for hygiene reasons unless they are faulty. Nothing in these terms affects your rights if an item is faulty or not as described.

8. Gift cards

Gift cards can be used at zousz.com towards any product. They cannot be exchanged for cash or returned, except where the law requires.

9. Using our products

Our products are for external use only. Check the ingredients on each product page before use, try a small area of skin first if your skin is sensitive, and stop using a product if irritation occurs. Keep fragrance away from naked flames and out of reach of children.

10. Discount codes

One discount code can be used per order unless we say otherwise. Codes have no cash value, cannot be added to an order after it has been placed, and may be withdrawn at any time.

11. Our responsibility to you

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure, but not for loss that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights in relation to the products. Our products are sold for private use, and we are not liable for business losses.

12. Our website

Everything on zousz.com, including the words, photographs, films and the ZOUSZ name and mark, belongs to ZOUSZ LTD or is used with permission, and may not be copied or used commercially without our written permission. We show our products as accurately as we can, but colours and packaging may look slightly different on your screen.

13. Your information

We use your personal information as set out in our Privacy Policy.

14. Text messages

If you sign up for text messages, we send marketing texts to the number you give us. Signing up is not a condition of buying anything. How often we text varies. Reply STOP at any time to stop, or HELP for help. Your network's standard charges may apply.

15. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on this page when you placed it.

16. Law and complaints

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts there. If you have a complaint, write to support@zousz.com and we will reply within 1 working day, Monday to Friday.

Last updated 1 October 2026.