RETURNS AND REFUNDS
Not Happy With Your Order?
No problem! We have a "no questions asked" 30-day return and refund policy. This means you have 30 days after receiving your item to request a return. All returns to the UK are FREE
Completing A Return
Please reach out to our Customer Service via the Live Chat feature or the Contact Us page.
You will need the receipt or proof of purchase.
You can always contact us for any return questions via the Live Chat feature or the Contact Us page.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns of ZOUSZ Gift Cards.
We will notify you once we’ve received your returned items, and let you know when the refund has been processed. You’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve processed your refund, please contact us via the Live Chat feature or the Contact Us page.